We have a 2 days return/exchange policy, which means in case of any issue, you must inform us via email or whatsapp ( 9971581201) within 48 hrs of receiving the product.

EXCHANGE/ RETURN 

Eligibility: You can exchange for size or replace your outfit within 2 days of receiving your order. Items must be marked as eligible for the same.

Reverse Pickup: We offer a reverse pickup service from your shipping address. In case it’s not available for some pin codes the client will have to self-ship it.

Not Eligible: Products on sale are not eligible for return. Products purchased using a credit voucher are not eligible for exchange or return.

Product Availability: In case the size requested/product requested is out of stock, a credit voucher will be issued, valid for 30 days.

Exchange & Return Process

Request: Contact us via email at empresspitaraclothing@gmail.com  or phone/WhatsApp at +91-9971581201 to start the process.

Pickup: We will arrange a pickup from your address within 48 hours.

Packaging: Please reuse the original packaging.

Condition: Ensure items are in their original condition, with labels and tags intact, unused, unwashed, and undamaged. If upon receiving, there is any clue of the garment being worn, (perfume, stains, washed), EMPRESS PITARA CLOTHING holds the right to reject the return/exchange request.

Processing: Once we receive and verify the item, we'll process your exchange or return within 9 days.

Refund Policy

Store Credit: Returns which are accepted can be claimed as store credit minus the shipping charges (to & from), which is valid for 30 days.

Fee: The exchanges will incur a non-refundable shipping fee of Rs 250.

Exclusions: Shipping fees and gift services are non-refundable. Gift cards cannot be returned for their cash value.

Sale or Discount Policy

Size Exchanges Only: Discounted items are eligible for size exchange only,provided the size is available.

No Returns: We cannot accept returns on discounted or sale items, including those purchased with promotional codes.

Missing or Damaged Items

Report: If an item is missing or damaged, please report it within 2 days of receiving your parcel.

Proof: Send us box opening video & photographs of the item and the delivery package.

Resolution: Our customer care team will investigate and provide a resolution.

Cancellation Policy

Timing: You can cancel your order within 12 hours for a store credit.

After 12 Hours: We are unable to process cancellations after this time.

* Prepaid Orders are not eligible for cancellation.