We want you to love your Empress Pitara outfit — but if something doesn’t work out, we’ve got you covered!

Return & Exchange Window

You may request a return or exchange within 2 days of receiving your order.

Please note : Items purchased on festive discounts are not eligible for returns, we only offer exchange for sizing issues.

To initiate, simply contact us via email or WhatsApp with your order ID, reason for return, and product photos.

📧 Email: empresspitaraclothing@gmail.com
📱 WhatsApp: +91-9971581201

Eligibility for Return / Exchange

• Items must be unused, unwashed, and have all original tags intact.
• Products with perfume marks, stains, or visible signs of use will be rejected after inspection.
• Reverse pickup will be arranged by us (timeline may vary).
• If reverse pickup is not serviceable, you may be asked to self-ship.

Refund & Credit

• Refunds will be issued to the original mode of payment.
• COD orders will be refunded via bank transfer (bank details must be shared).
• Refunds are processed within 3–5 business days after we receive and inspect the returned item.
• A flat ₹199 return shipping & handling fee will be deducted from the refund.

Exchange Policy

• Exchanges are allowed for a different size or style, based on availability.
• A flat ₹199 exchange shipping fee will be applicable.
• If the requested size/style is not available, you may opt for a refund or credit note.

Non-Returnable Items

• Missing or damaged items must be reported within 2 days of delivery along with clear photos.
• Items bought using a credit voucher are not eligible for return or exchange.

A Note on COD Orders

• A non-refundable COD handling fee of ₹150 is applicable on all COD orders.
• This fee will not be refunded in case of returns or cancellations.