Return & Refund Policy

We want you to love your Empress Pitara outfit — but if something doesn’t work out, we’ve got you covered!

Return & Exchange Window

You may request a return or exchange within 2 days of receiving your order.

To initiate, simply contact us via email or WhatsApp with your order ID, reason for return, and product photos.

Eligibility for Return / Exchange

Items must be unused, unwashed, and have all original tags intact.
Products with perfume marks, stains, or visible signs of use will be rejected after inspection.
Reverse pickup will be arranged by us (timeline may vary).
If reverse pickup is not serviceable, you may be asked to self-ship.

Refund & Credit

Refunds will be issued to the original mode of payment.
COD orders will be refunded via bank transfer (bank details must be shared).
Refunds are processed within 3–5 business days after we receive and inspect the returned item.
A flat ₹199 return shipping & handling fee will be deducted from the refund.

Exchange Policy

Exchanges are allowed for a different size or style, based on availability.
A flat ₹199 exchange shipping fee will be applicable.
If the requested size/style is not available, you may opt for a refund or credit note.

Non-Returnable Items

Missing or damaged items must be reported within 2 days of delivery along with clear photos.
Items bought using a credit voucher are not eligible for return or exchange.

A Note on COD Orders